93 Giles Drive Bedford NS B4B 1B9

William Matheson w_matheson@willmatheson.com W0229152@nscc.ca

Home: (902)-835-9235 Mobile: (902)-877-9455

Objective

To apply my proven customer service and technical skills to further support my education in IT. As of November 2011, I am enrolled in the Information Technology Common Year at NSCC.

Education

Diploma in Information Technology (Programming) Certificate of Honours Equivalency in Arts (English)	Sept 2011 – (ongoing) Sept 2006 – May 2007
Bachelor of Arts Degree (English, Creative Writing)	Sept 2000 – May 2004
Saint Mary’s University, Halifax, NS

Skills & Interests

Academia: Research skills, teaching assistance (From attending university (since 2000) and holding a teaching assistant's position (2006))

Education: Planning and preparation, classroom management, special events,
public demonstrations, intercultural communication (From year-long teaching internship (2008))

Technical experience:

· Video: Final Cut, Premiere (Acquired in high school film club (2000) and NSCC (2006))

· Programming: Visual Basic, Visual C++ (From computer science at Saint Mary's (2003) and programming course at NSCC (2011))

· Web: HTML, CSS, FrontPage (Self-taught (since 1998))

· Support: Internet, cable, digital cable, telephony (From employment as Customer service agent (2006), Technical support service representative (2011))

· Office equipment including risographs and digital duplicators (From year-long teaching internship (2008))

Other interests:

· Science: Astronomy, calculus, chemistry, physics, computer science
(achieved six or more credit hours in each by the end of 2010)

· Acting: Five productions with Saint Mary’s University Drama Society (earliest in 2001, latest in 2009);
one at Université Sainte-Anne (2011)

· Screencasting (self-taught, since 2010), photography (self-taught, since 2001)

Career-related
Experience

Community Access Program (CAP) Site Intern

June – July 2011

Bibliothèque Sénateur Ambroise H. Comeau Memorial - Meteghan, NS · Assisted library patrons and community members in the use of the library’s technical resources · Developed French communication skills as part of the Langues et Travail (Languages at Work) program · Composed inventories, charts, and technical instructions · Learned the organization of library resources, assisted with fronting and re-shelving

Technical Support Service Representative	January – May 2011
Advantage Communications - Charlottetown, PEI and Souris, PEI · Answered front-line technical support calls on behalf of Eastlink · Assisted customers subscribing to internet, telephone, and television services · Provided consistent, thorough technical support and friendly customer service · Succeeded in being a dependable team player

Primary School Teaching Intern

January – December 2008

Seiko Gakuen - Ojin-cho, Tokushima-shi, Tokushima-ken (Shikoku), Japan · Taught English and other subjects in the medium of English (science, math, art) in a private, bilingual grade school · Managed extra-curricular activities including speech contests and plays · Adapted successfully to local and office culture. Performed teaching demonstrations for parents and the general public. Developed critical time management skills · Worked with students of all English abilities from first grade through ninth

Customer Service Representative	April – July 2006
Teletech Holdings, Inc. - Halifax, NS · Managed Customer Care calls on behalf of Sprint/Nextel · Empowered and assisted thousands of customers: answered billing enquiries, troubleshooted cellular equipment, processed service plan changes – consistently achieving first call resolution · Provided professional level of communication; commended particularly for dedication and resourcefulness

IT Exchange Participant	July 2005 – January 2006
Canada Corps / ICT4 Governance - Ostroh, Ukraine · Worked in the English Language Resource Centre of the National University of Ostroh Academy to modernize its catalogue and implement a new inventory system · Taught English classes at NUOA · As a first-of-its-kind project, composed frequent updates and reports and kept our Canadian coordinators up-to-date

IT Exchange Participant

August 2004 – January 2005

Canada World Youth / NetCorps Exchange - Grande Prairie, AB / Płużnica, Poland · Organized IT, language and cultural seminars for fellow participants · In Alberta, created websites for the Cool Aid Society of Grande Prairie and Society for Support to Pregnant and Parenting Teens · In Poland, assisted the English teachers at two public schools in Lisewo, created lesson plans for the children and worked with teammates in providing English training for the community at large

Remote Key Operator	April – August 2004
Symcor Services, Inc. - Halifax, NS · Processed payment information on behalf of corporate clients large and small · Developed ability to key rapidly and accurately for extended periods and became familiar with a wide variety of processing rules and procedures · Provided careful and consistent customer service

Volunteer Experience

Committee Member	2000 – 2004
Bedford Watershed Advisory Board - Bedford, NS
Frosh Leader	2001 – 2003
Saint Mary’s University - Halifax, NS
Conversation Partner	2003 – 2004, 2009
TESL Centre, Saint Mary’s University - Halifax, NS

Awards and

Scholarships

Explore French Immersion Bursary	2007, 2011
Farm Mutual Foundation Scholarship	2006-07, 2009-10, 2010-11
Teaching Assistant to the Creative Writing Coordinator	2006
Dean’s List, Saint Mary’s University	2002-03, 2003-04
(1st) Film Club Award, Charles P. Allen High School	1999-00