93 Giles Drive

Bedford NS B4B 1B9

William Matheson



Home: (902)-835-9235

Mobile: (902)-877-9455



To apply my proven customer service and technical skills to further support my education in IT. As of November 2011, I am enrolled in the Information Technology Common Year at NSCC.



Diploma in Information Technology (Programming)

Certificate of Honours Equivalency in Arts  (English)

              Sept 2011 –  (ongoing)

Sept 2006 – May 2007

Bachelor of Arts Degree (English, Creative Writing)

              Sept 2000 – May 2004

Saint Mary’s University, Halifax, NS



Skills & Interests


Academia: Research skills, teaching assistance

Education: Planning and preparation, classroom management, special events,
public demonstrations, intercultural communication


Technical experience:

·         Video: Final Cut, Premiere

·         Programming: Visual Basic, Visual C++

·         Web: HTML, CSS, FrontPage

·         Support: Internet, cable, digital cable, telephony

·         Office equipment including risographs and digital duplicators


Other interests:

·         Science: Astronomy, calculus, chemistry, physics, computer science

·         Acting: Five productions with Saint Mary’s University Drama Society;
one at Université Sainte-Anne

·         Screencasting, photography




Community Access Program (CAP) Site Intern

       June – July 2011

Bibliothèque Sénateur Ambroise H. Comeau Memorial - Meteghan, NS


·         Assisted library patrons and community members in the use of the library’s technical resources

·         Developed French communication skills as part of the Langues et Travail (Languages at Work) program

·         Composed inventories, charts, and technical instructions

·         Learned the organization of library resources, assisted with fronting and re-shelving



Technical Support Service Representative

       January – May 2011

Advantage Communications - Charlottetown, PEI and Souris, PEI


·         Answered front-line technical support calls on behalf of Eastlink

·         Assisted customers subscribing to internet, telephone, and television services

·         Provided consistent, thorough technical support and friendly customer service

·         Succeeded in being a dependable team player





Primary School Teaching Intern

       January – December 2008

Seiko Gakuen - Ojin-cho, Tokushima-shi,

Tokushima-ken (Shikoku), Japan


·         Taught English and other subjects in the medium of English (science, math, art) in a private, bilingual grade school

·         Managed extra-curricular activities including speech contests and plays

·         Adapted successfully to local and office culture. Performed teaching demonstrations for parents and the general public. Developed critical time management skills

·         Worked with students of all English abilities from first grade through ninth


Customer Service Representative

                       April – July 2006

Teletech Holdings, Inc. - Halifax, NS


·          Managed Customer Care calls on behalf of Sprint/Nextel

·   Empowered and assisted thousands of customers: answered billing enquiries, troubleshooted cellular equipment, processed service plan changes – consistently achieving first call resolution

·  Provided professional level of communication; commended particularly for dedication and resourcefulness


IT Exchange Participant

July 2005 – January 2006

Canada Corps / ICT4 Governance - Ostroh, Ukraine


·    Worked in the English Language Resource Centre of the National University of Ostroh Academy to modernize its catalogue and implement a new inventory system

·        Taught English classes at NUOA

·     As a first-of-its-kind project, composed frequent updates and reports and kept our Canadian coordinators up-to-date



IT Exchange Participant

     August 2004 – January 2005

Canada World Youth / NetCorps Exchange

- Grande Prairie, AB / Płużnica, Poland


·         Organized IT, language and cultural seminars for fellow participants

·        In Alberta, created websites for the Cool Aid Society of Grande Prairie and Society for Support to Pregnant and Parenting Teens

·    In Poland, assisted the English teachers at two public schools in Lisewo, created lesson plans for the children and worked with teammates in providing English training for the community at large



Remote Key Operator

        April – August 2004

Symcor Services, Inc. - Halifax, NS


·         Processed payment information on behalf of corporate clients large and small

·     Developed ability to key rapidly and accurately for extended periods and became familiar with a wide variety of processing rules and procedures

·         Provided careful and consistent customer service



Volunteer Experience

Committee Member

                      2000 – 2004

Bedford Watershed Advisory Board - Bedford, NS

Frosh Leader

                     2001 – 2003

Saint Mary’s University - Halifax, NS


Conversation Partner

                     2003 – 2004, 2009

TESL Centre, Saint Mary’s University - Halifax, NS



Awards and




Explore French Immersion Bursary

                             2007, 2011

Farm Mutual Foundation Scholarship

2006-07, 2009-10, 2010-11

Teaching Assistant to the Creative Writing Coordinator


Dean’s List, Saint Mary’s University

         2002-03, 2003-04

(1st) Film Club Award, Charles P. Allen High School